Shipping Policy

SHIPPING

Orders are processed 3 to 10 business days (counting starts on the following day). Once shipped, your order will be delivered within the shipping time frames below and you'll automatically receive an email confirmation with tracking number. Weekends and holidays are excluded from processing and shipping times. Shipping delays may occur during holidays and promo sales. To request express/rush shipping, please email us at orders@belle-muse.com before placing your order. 

WITHIN THE US

Delivery

Standard Shipping delivers in 3-10 business days.

Priority Shipping delivers in 2-3 business days.

Express Shipping delivers in 1-2 business days.

INTERNATIONAL

We ship worldwide! To request express/rush shipping, please email us at orders@belle-muse.com after placing your order. 

There are shipping delays due to COVID-19 and the current fuel crisis. We suggest all customers needing fast shipment to select Express Shipping at checkout. There is up to a 30 business day shipping delay with Standard a international Shipping. We suggest all International customers select upgraded shipping.

Standard Shipping delivers in 7-17 business days. 

Priority Shipping delivers in 6-10 business days. 

Express Shipping delivers in 3-5 business days. 

Taxes and Duties

In some instances, delivery may be delayed depending on your country's customs. Please note customs fees may apply for shipments according to local legislation. BELLE MUSE does not enforce these fees, therefore we are not able to waive fees upon delivery. BELLE MUSE is not responsible for applicable customs fees, import duties, taxes, or any other charges.  We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Failure to pay customs fees will result in the parcel being sent back to us in which the customer will be charged for these additional charges.

RETURNS

By placing an order at Belle Muse, you are responsible for the cost of return shipping back to Belle Muse. Shipping fees are non-refundable. Please see our Return Policy for return instructions. 

What if my package is refused or not delivered?

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. Lost or "Non-Delivery packages": Customers are responsible for filing a claim with the shipping company within 14 days. Customer must then provide us with the claim information from the shipping company within this time frame so that we can investigate the lost order. Belle Muse is not responsible for misdelivered packages, however all customers can select insurance for their packages.

• Misdelivery: If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 25% restocking fee.